Privacy Policy – Biosut LTDA.
1. Introduction
Biosut LTDA. (“Biosut”) values the privacy and protection of the personal data of its customers, partners, and visitors. This Privacy Policy aims to clarify transparently how we collect, use, store, and share personal information obtained through the site www.biosut.com.br, including its institutional areas, online store, and contact forms.
2. Data Controller and Data Processing Officer
Data Controller: Biosut LTDA. Address: Av. Niágara, 384 – Jardim Canadá, Nova Lima/MG – ZIP 34007-652 – Brazil Data Processing Officer (DPO): Luís Alberto Amorim Lamana Email: contato@biosut.com.br
3. Scope of Application
This Policy applies to all visitors, users, and customers who access the Biosut website and use its resources, such as:
Institutional pages (“About”, “Quality”, “Contact”);
Online store and product catalog;
Contact and registration forms;
Newsletter and other communication channels.
4. Collected Personal Data
During navigation on the site, Biosut may collect the following information:
a) Data provided directly by the user:
Name, email, phone, company, and other information sent in contact forms, customer registrations, quote requests, or newsletters;
Data necessary for processing purchases made in the online store, such as shipping address and payment method.
b) Automatically collected data:
IP address, browser type, operating system, visited pages, duration of stay, access origin, and cookies;
Aggregated and anonymous information obtained from analysis tools, such as Google Analytics and Meta Pixel.
c) Transaction data (when applicable):
Purchased items, amounts paid, payment method, order number, and delivery status. Biosut does not store complete credit or debit card data, which is processed directly by certified payment intermediaries.
5. Purposes of Data Processing
Personal data is used for the following purposes:
Responding to inquiries, requests, and messages sent through the site;
Processing orders, billing, deliveries, and post-sales service;
Sending institutional, promotional, or technical communications, when authorized;
Complying with legal, tax, regulatory, and sanitary obligations, including requirements from Anvisa;
Improving navigation experience, security, and site performance;
Preventing fraud and unauthorized access;
Analyzing usage metrics and behavior to enhance content and campaigns.
6. Legal Bases for Data Processing
The processing of personal data is carried out according to the legal bases provided in Law No. 13,709/2018 (General Data Protection Law – LGPD), especially:
Consent from the data subject;
Execution of a contract or preliminary procedures;
Compliance with a legal or regulatory obligation;
Legitimate interest of the controller, in cases of security, process improvement, and fraud prevention.
7. Use of Cookies
The Biosut website uses cookies and similar technologies to enhance its functionality and personalize the user experience. These cookies can be classified as:
Essential: necessary for the functioning of the site;
Analytical: used to measure performance and traffic;
Marketing: used to display relevant ads and content.
The user can manage their cookie preferences directly on the banner displayed on the site or in the browser settings.
8. Data Sharing
Biosut does not sell or share personal data with third parties for economic purposes. Sharing occurs only with:
Service providers essential to the functioning of the site, such as hosting, email providers, payment gateways, carriers, and analysis tools;
Public authorities, where required by law or court order.
All partners processing data on behalf of Biosut are subject to contractual clauses of confidentiality and information security.
9. Information Storage and Security
Biosut adopts appropriate technical and administrative measures to protect personal data against unauthorized access, destruction, loss, or improper alteration. Among the measures adopted are:
Secure connections (HTTPS/SSL);
Restricting access to information;
Continuous monitoring and internal audits.
Data is stored only for the time necessary to fulfill the purposes of this Policy or as required by legal and regulatory requirements.
10. Data Retention and Deletion
Personal data is maintained as long as there is a contractual, commercial, or service relationship with the data subject, or for the period required by law. After this period, the data is securely deleted or anonymized.
11. International Data Transfer
Some service providers contracted by Biosut may store or process data outside the national territory. In these cases, the company ensures that adequate protection guarantees and compliance with the LGPD are observed.
12. Rights of Data Subjects
Data subjects can, at any time, exercise the rights provided in the LGPD, including:
Confirmation of the existence of processing;
Access, correction, or updating of data;
Anonymization, blocking, or deletion of unnecessary data;
Portability;
Revocation of consent;
Information on shareings that have taken place.
Requests should be sent to the Data Processing Officer (DPO) via email at contato@biosut.com.br.
13. Online Store and Payments
For purchases made through the online store, financial information is processed by certified payment intermediaries. Biosut does not store complete card information, limiting itself to receiving confirmations of approval or rejection of transactions.
14. External Links
The Biosut website may contain links to third-party sites, such as social networks and business partners. The company is not responsible for the privacy practices or content of these sites, recommending that the user read their respective policies.
15. Updates to this Policy
This Privacy Policy may be updated whenever necessary to reflect legal, regulatory, or operational changes. The most recent version will be available at www.biosut.com.br/politicadeprivacidade, with the date of the update indicated below.
16. Contact
In case of questions or requests related to this Privacy Policy, please contact the Data Processing Officer (DPO): Email: contato@biosut.com.br Phone: (31) 3481-4050 | WhatsApp: (31) 3481-4050
Last updated: October 23, 2025
Biosut LTDA. – All rights reserved.